I work with a number of estate and lettings agents across the UK to capture their customer’s feedback. During our team weekly powwow some really interesting comments from customers were shared. Most interestingly came from a number of buyers that had recently completed on the purchase of a property. They had all made similar comments,…Details
HOW WE DO IT
BOOMERANGCRM DELIVERS YOUR CUSTOMER’S FEEDBACK DIRECT TO YOUR TEAM ALLOWING YOU TO ACT QUICKLY TO ADDRESS PROBLEMS AND IMPROVE THE CUSTOMER’S JOURNEY WHICH WILL RESULT IN AN INCREASE IN YOUR MARKET SHARE
Here at BoomerangCRM we have a brilliant team of former agents and customer service providers who will call your customers at different points within their journey and ask them “The Ultimate Question”, capturing their feedback about your service whilst they are still engaged within your business.
BoomerangCRM capture, record and deliver your customer’s feedback in real time direct to your team. Instant feedback allows you to celebrate excellence when positive feedback is received, and act quickly to resolve any issues your customers may have raised.
By measuring your customer’s Net Promotor Score™ at defined points within their journey, the BoomerangCRM system allows you to identify areas that consistently delight your customers and areas which need improvement. By changing your service offering in line with what your customer wants you will improve customer retention and increase referrals.
Reduce your marketing spend by innovating in ways which resonate with your customer. Understand which systems, processes, staff members or branches need improvement and identify which consistently delight your customers.
WHO WE ARE
BoomerangCRM is a National Company, the research team is based in York, we do not outsource to overseas call centres. Claire Scott heads up the company with Annalese Walmsley overseeing all of the operations. Claire is a former Estate Agent with over 10 years’ experience in both Sales and Lettings and has worked for some exceptional agencies such as Manning Stainton and Preston Baker.
The BoomerangCRM research team are all handpicked to work specifically on our clients’ accounts. They are highly trained, not only on how to conduct the research but also on the culture of each client’s company, they are continually assessed and rewarded for excellent customer service. Many have experience in Estate Agency and all are passionate about our service and obtaining thorough and useful feedback for their clients.
WHO WE DO IT FOR
The BoomerangCRM system has been implemented for over 12 months by Preston Baker. Their hugely successful 7 branch operation has seen impressive results since Quarter 2 2014 with results including an increase in market share and a 40% improvement in customer retention.
Since our launch in April 2015 a number of dynamic businesses, ranging from single branch operations to medium size firms with 7-12 branches and larger multi branch network companies are engaged with our services.
Lars Gooch, Sales Director, Keatons
“BoomerangCRM, their system, service and results yielded to date are proving everything we hoped it to be. Claire has been fantastic, communication between both companies is great and the CRM system is very well thought out and easy to navigate.”