WHAT WE DO

BoomerangCRM can help you:

  • Measure your business against other national agents using national bench marking

  • To increase their market share, customer retention and revenue

  • To assist in organic growth

  • To get a thorough understanding of their business

  • To create an environment of excellence, driving superb service from the grass roots up

  • To better understand their unsung heroes

  • To identify specific training needs and requirements

  • To encourage repeat business and increased referrals

  • To evolve and grow, increase revenue and improve staff retention

HOW WE DO IT

BOOMERANGCRM DELIVERS YOUR CUSTOMER’S FEEDBACK DIRECT TO YOUR TEAM ALLOWING YOU TO ACT QUICKLY TO ADDRESS PROBLEMS AND IMPROVE THE CUSTOMER’S JOURNEY WHICH WILL RESULT IN AN INCREASE IN YOUR MARKET SHARE

BoomerangCRM is the leading provider of customer feedback using the Net Promotor Score as a way to measure your customer’s engagement within your business.

Our purpose is to help our clients create lifelong relationships by helping to identify which systems, processes and people perform well within your business and those which require work. This feedback is collected over the phone by our team of researchers who understand that in order to make strategic changes they must first gather detailed, specific feedback relating to your service.

Our custom built online platform allows our clients to see how they measure up against the national average using BoomerangCRM’s unique bench marking service.

To obtain your feedback we ask:

  • Based on the service you have received to date, how likely would you be to recommend COMPANY X to your friends and family on a scale of 0 to 10, where 0 is not at all likely and 10 is highly likely?
  • What is the primary reason for your score?
  • Who has been your main point of contact?

These questions provide the vital information you need to assess your processes and people, giving you everything you need to tailor your service to meet and more importantly exceed your customers expectations.

WHO WE ARE

Our team from the Directors to the researchers, have extensive knowledge in the estate agency industry, having worked in some of the UK’s leading estate agents. Our team are trained to the NFOPP standard ensuring that they understand your business from the inside out. Our dedicated account managers are available to provide guidance, support and training throughout your time with BoomerangCRM to allow you to work on your business instead of in it.

WE ARE RECRUITING FOR PEOPLE TO JOIN OUR BOOMERANGCRM RESEARCH TEAM – PLEASE CONTACT ANNALESE@BOOMERANGCRM.CO.UK IF YOU’RE SOMEONE WHO IS ALWAYS SMILING AND:

  • Great with customers over the phone
  • Truly care about being the best that you can be
  • Want to work with a dynamic and growing business

WHO WE DO IT FOR

The BoomerangCRM system has been implemented for over 12 months by Preston Baker. Their hugely successful 7 branch operation has seen impressive results since Quarter 2 2014 with results including an increase in market share and a 40% improvement in customer retention.

Since our launch in April 2015 a number of dynamic businesses, ranging from single branch operations to medium size firms with 7-12 branches and larger multi branch network companies are engaged with our services.
Lars Gooch, Sales Director, Keatons
“BoomerangCRM, their system, service and results yielded to date are proving everything we hoped it to be. Claire has been fantastic, communication between both companies is great and the CRM system is very well thought out and easy to navigate.”

LATEST NEWS

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Buyers Are Your Future Sellers

I work with a number of estate and lettings agents across the UK to capture their customer’s feedback. During our team weekly powwow some really interesting comments from customers were shared. Most interestingly came from a number of buyers that had recently completed on the purchase of a property. They had all made similar comments,…

Details

HOW TO CONTACT BOOMERANGCRM

TO FIND OUT MORE ABOUT THE BOOMERANGCRM SERVICE OR TO ARRANGE A VISIT TO YOUR BUSINESS AND DISCUSS THE SYSTEM IN MORE DETAIL CALL: 0844 273 2944 OR EMAIL INFO@BOOMERANGCRM.CO.UK

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