How many customers leave you every month…every year? Do you know why they leave you? Do you know which customers might leave you next? If the answer to these questions is no, then read on below for the 5 reasons for Vendor withdrawals. Chain collapses Cold feet Property Performance No forward chain Own buyer found…Details
BoomerangCRM can help you:
HOW WE DO IT
BOOMERANGCRM DELIVERS YOUR CUSTOMER’S FEEDBACK DIRECT TO YOUR TEAM ALLOWING YOU TO ACT QUICKLY TO ADDRESS PROBLEMS AND IMPROVE THE CUSTOMER’S JOURNEY WHICH WILL RESULT IN AN INCREASE IN YOUR MARKET SHARE
BoomerangCRM is the leading provider of customer feedback using the Net Promotor Score as a way to measure your customer’s engagement within your business.
Our purpose is to help our clients create lifelong relationships by helping to identify which systems, processes and people perform well within your business and those which require work. This feedback is collected over the phone by our team of researchers who understand that in order to make strategic changes they must first gather detailed, specific feedback relating to your service.
Our custom built online platform allows our clients to see how they measure up against the national average using BoomerangCRM’s unique bench marking service.
To obtain your feedback we ask:
- Based on the service you have received to date, how likely would you be to recommend COMPANY X to your friends and family on a scale of 0 to 10, where 0 is not at all likely and 10 is highly likely?
- What is the primary reason for your score?
- Who has been your main point of contact?
These questions provide the vital information you need to assess your processes and people, giving you everything you need to tailor your service to meet and more importantly exceed your customers expectations.
WHO WE ARE
Our team from the Directors to the researchers, have extensive knowledge in the estate agency industry, having worked in some of the UK’s leading estate agents. Our team are trained to the NFOPP standard ensuring that they understand your business from the inside out. Our dedicated account managers are available to provide guidance, support and training throughout your time with BoomerangCRM to allow you to work on your business instead of in it.
WHO WE DO IT FOR
The BoomerangCRM system has been implemented for over 12 months by Preston Baker. Their hugely successful 7 branch operation has seen impressive results since Quarter 2 2014 with results including an increase in market share and a 40% improvement in customer retention.
Since our launch in April 2015 a number of dynamic businesses, ranging from single branch operations to medium size firms with 7-12 branches and larger multi branch network companies are engaged with our services.
Lars Gooch, Sales Director, Keatons
“BoomerangCRM, their system, service and results yielded to date are proving everything we hoped it to be. Claire has been fantastic, communication between both companies is great and the CRM system is very well thought out and easy to navigate.”
Subscribe to Boomerang
Here at BoomerangCRM we want to help you get the most of out of your customer feedback and we have teamed up with online customer review giant Trustpilot to ensure you can capture all of your customer feedback both internally, and externally over the phone and online.
By channelling your customers directly to your Trustpilot page following the completion of a customer care call to BoomerangCRM.
Our goal is to assist you To increase:
- Market Share
This means that when a customer of your business completes a customer care survey with one of the BoomerangCRM team, we can generate an automatic real-time link to the customer requesting that they place their feedback on to your Trustpilot page.
What are the benefits?
- Feedback to be channelled directly to your website, using your own branding and the ability to respond to customer questions via the respond function which can have a positive impact on your web page ranking
- Increased visibility on search engines such as Google, displaying your Trustpilot profile, stars and the % score
- Drive traffic with a 17% average increased click through rate on Google Ads traffic
- Ability to share your customer reviews on all social media platforms resulting in more conversions
How do I sign up?
Simply click the ‘I am interested’ link below and a member of the BoomerangCRM team will get in touch with you to discuss next steps!