Making people feel special is one of the essential elements in forming good customer relationships. You can show that you think a customer is worth your time and attention in many ways. It is this ability to show that you feel this – and not just say it – that makes good customer relationships. Here…Details
BoomerangCRM can help you:
HOW WE DO IT
BOOMERANGCRM DELIVERS YOUR CUSTOMER’S FEEDBACK DIRECT TO YOUR TEAM ALLOWING YOU TO ACT QUICKLY TO ADDRESS PROBLEMS AND IMPROVE THE CUSTOMER’S JOURNEY WHICH WILL RESULT IN AN INCREASE IN YOUR MARKET SHARE
BoomerangCRM is the leading provider of customer feedback using the Net Promotor Score as a way to measure your customer’s engagement within your business.
Our purpose is to help our clients create lifelong relationships by helping to identify which systems, processes and people perform well within your business and those which require work. This feedback is collected over the phone by our team of researchers who understand that in order to make strategic changes they must first gather detailed, specific feedback relating to your service.
Our custom built online platform allows our clients to see how they measure up against the national average using BoomerangCRM’s unique bench marking service.
To obtain your feedback we ask:
- Based on the service you have received to date, how likely would you be to recommend COMPANY X to your friends and family on a scale of 0 to 10, where 0 is not at all likely and 10 is highly likely?
- What is the primary reason for your score?
- Who has been your main point of contact?
These questions provide the vital information you need to assess your processes and people, giving you everything you need to tailor your service to meet and more importantly exceed your customers expectations.
WHO WE ARE
Our team from the Directors to the researchers, have extensive knowledge in the estate agency industry, having worked in some of the UK’s leading estate agents. Our team are trained to the NFOPP standard ensuring that they understand your business from the inside out. Our dedicated account managers are available to provide guidance, support and training throughout your time with BoomerangCRM to allow you to work on your business instead of in it.
WHO WE DO IT FOR
The BoomerangCRM system has been implemented for over 12 months by Preston Baker. Their hugely successful 7 branch operation has seen impressive results since Quarter 2 2014 with results including an increase in market share and a 40% improvement in customer retention.
Since our launch in April 2015 a number of dynamic businesses, ranging from single branch operations to medium size firms with 7-12 branches and larger multi branch network companies are engaged with our services.
Lars Gooch, Sales Director, Keatons
“BoomerangCRM, their system, service and results yielded to date are proving everything we hoped it to be. Claire has been fantastic, communication between both companies is great and the CRM system is very well thought out and easy to navigate.”
Tony George, Director, Kaleidoscope Group
“The key driver was making sure the Boomerang feedback was taken as ‘learning’ and not negatively (this was very important to me) . It is always good to get a 9 or 10, but sometimes the best responses were the 2 and 3’s as we had an opportunity to learn and improve the process so these customers felt more valued The Key driver were the people, they enjoyed the process and liked the learning. Making sure the right credit is given to the right person was also a key change in the score”
“Since implementing the BoomerangCRM service we have changed roles, we have mapped out the customer journey, we have changed the entire teams pay schemes so people get rewarded if they do well as a team, this includes all staff. The top NPS performer gets a special treat from the CEO he normally sends them away on a weekend break or sporting event”
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If you would like to find out more about the BoomerangCRM service, or if you would like to speak with one of the team then please contact us by:
Phone: 0844 273 2944
Or alternatively book a demo with one of the team by following this link!
Here at BoomerangCRM we want to help you get the most of out of your customer feedback and we have teamed up with online customer review giant Trustpilot to ensure you can capture all of your customer feedback both internally, and externally over the phone and online.
By channelling your customers directly to your Trustpilot page following the completion of a customer care call, BoomerangCRM can assist you to increase;
- Market Share
To find out more, simply click the ‘I am interested’ button below and a member of the BoomerangCRM team will get in touch with you to discuss next steps!
We’re very excited to be supporting the EA Masters on 22nd September 2017 and we will be showcasing our latest products and services in the Innovation Hall and would love to see you there.
In addition to the exhibition there’s an incredible line up of speakers for the whole day conference plus a black tie dinner to honour the best sales and lettings branches in the UK that have been included in the Best Estate Agent Guide.
Tickets are selling fast so please get yours today at http://www.eamasters.co.uk/tickets/
You can also find out if your branches are included in the Best Estate Agent Guide.