BoomerangCRM is the leading provider of customer feedback using the Net Promotor Score as a way to measure your customer’s engagement within your business.
Our purpose is to help our clients create lifelong relationships by helping to identify which systems, processes and people perform well within your business and those which require work. This feedback is collected over the phone by our team of researchers who understand that in order to make strategic changes they must first gather detailed, specific feedback relating to your service.
Our custom built online platform allows our clients to see how they measure up against the national average using BoomerangCRM’s unique bench marking service.
To obtain your feedback we ask:
These questions provide the vital information you need to assess your processes and people, giving you everything you need to tailor your service to meet and more importantly exceed your customers expectations.
Our team from the Directors to the researchers, have extensive knowledge in the estate agency industry, having worked in some of the UK’s leading estate agents. Our team are trained to the NFOPP standard ensuring that they understand your business from the inside out. Our dedicated account managers are available to provide guidance, support and training throughout your time with BoomerangCRM to allow you to work on your business instead of in it.
The BoomerangCRM system has been implemented for over 12 months by Preston Baker. Their hugely successful 7 branch operation has seen impressive results since Quarter 2 2014 with results including an increase in market share and a 40% improvement in customer retention.
Since our launch in April 2015 a number of dynamic businesses, ranging from single branch operations to medium size firms with 7-12 branches and larger multi branch network companies are engaged with our services.
Lars Gooch, Sales Director, Keatons
“BoomerangCRM, their system, service and results yielded to date are proving everything we hoped it to be. Claire has been fantastic, communication between both companies is great and the CRM system is very well thought out and easy to navigate.”
Tony George, Director, Kaleidoscope Group
“The key driver was making sure the Boomerang feedback was taken as ‘learning’ and not negatively (this was very important to me) . It is always good to get a 9 or 10, but sometimes the best responses were the 2 and 3’s as we had an opportunity to learn and improve the process so these customers felt more valued The Key driver were the people, they enjoyed the process and liked the learning. Making sure the right credit is given to the right person was also a key change in the score”
“Since implementing the BoomerangCRM service we have changed roles, we have mapped out the customer journey, we have changed the entire teams pay schemes so people get rewarded if they do well as a team, this includes all staff. The top NPS performer gets a special treat from the CEO he normally sends them away on a weekend break or sporting event”
Over the last few days, many of you may have read/heard/discussed the big Facebook scandal that is shaking the social media world. If you haven’t – where have you been? I personally follow these articles with intent, as I am currently in the throes of implementing various business changes in line with the new GDPR…
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We’re very excited to be supporting the EA Masters on 22nd September 2017 and we will be showcasing our latest products and services in the Innovation Hall and would love to see you there.
In addition to the exhibition there’s an incredible line up of speakers for the whole day conference plus a black tie dinner to honour the best sales and lettings branches in the UK that have been included in the Best Estate Agent Guide.
Tickets are selling fast so please get yours today at http://www.eamasters.co.uk/tickets/
You can also find out if your branches are included in the Best Estate Agent Guide.
