BoomerangCRM is the leading provider of customer feedback using the Net Promotor Score as a way to measure your customer’s engagement within your business.
Our purpose is to help our clients create lifelong relationships by helping to identify which systems, processes and people perform well within your business and those which require work. This feedback is collected over the phone by our team of researchers who understand that in order to make strategic changes they must first gather detailed, specific feedback relating to your service.
Our custom built online platform allows our clients to see how they measure up against the national average using BoomerangCRM’s unique bench marking service.
To obtain your feedback we ask:
These questions provide the vital information you need to assess your processes and people, giving you everything you need to tailor your service to meet and more importantly exceed your customers expectations.
Our team from the Directors to the researchers, have extensive knowledge in the estate agency industry, having worked in some of the UK’s leading estate agents. Our team are trained to the NFOPP standard ensuring that they understand your business from the inside out. Our dedicated account managers are available to provide guidance, support and training throughout your time with BoomerangCRM to allow you to work on your business instead of in it.
The BoomerangCRM system has been implemented for over 12 months by Preston Baker. Their hugely successful 7 branch operation has seen impressive results since Quarter 2 2014 with results including an increase in market share and a 40% improvement in customer retention.
Since our launch in April 2015 a number of dynamic businesses, ranging from single branch operations to medium size firms with 7-12 branches and larger multi branch network companies are engaged with our services.
Lars Gooch, Sales Director, Keatons
“BoomerangCRM, their system, service and results yielded to date are proving everything we hoped it to be. Claire has been fantastic, communication between both companies is great and the CRM system is very well thought out and easy to navigate.”
How many customers leave you every month…every year? Do you know why they leave you? Do you know which customers might leave you next? If the answer to these questions is no, then read on below for the 5 reasons for Vendor withdrawals. Chain collapses Cold feet Property Performance No forward chain Own buyer found…
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