Monthly Archives: May 2019

You can’t achieve the unachievable but you can offer explanations

    Managing the expectations of your customers is key to their experiences with you . . Before the days of the internet, it was much harder for customers to know about the industry but if a customer now sees online what the average time to be on the market is, this will be the…

The little differences that make the difference

  In each of these images, what do you see first? . Now, turn away- when you think of the photos, what is the first thing you remember? . In order to be memorable, you have to stand out- whether you be the glowing light bulb, the poppy in the meadow or the red jelly teddy! . How do…