The feedback we gather at BoomerangCRM is direct from your vendors, from your buyers, from your landlords… anyone who has come into contact with you could be contacted by us- so why would we change what they say, or, ultimately, change who they are?! . The feedback that Boomerang gathers for you comes back…
Managing the expectations of your customers is key to their experiences with you . . Before the days of the internet, it was much harder for customers to know about the industry but if a customer now sees online what the average time to be on the market is, this will be the…
In each of these images, what do you see first? . Now, turn away- when you think of the photos, what is the first thing you remember? . In order to be memorable, you have to stand out- whether you be the glowing light bulb, the poppy in the meadow or the red jelly teddy! . How do…
Feedback like the above displays just how important it is for communication and teamwork to be at the forefront of your business… When the team all know what their colleagues are doing, the work is made more efficient and the communication becomes more clear for the customer- be this a vendor, a buyer,…
The idea of online feedback is fantastic- it really is quick and easy due to being accessible on your devices, and can be literally just a click to answer! Just like you can book an appointment online, or book a table at a restaurant at the click of a button, you can then tell a…
Every day, our dedicated team of researchers contact your customers to measure their engagement within your business, leading to lifelong relationships being created whilst at the same time identifying the systems, processes and people within your team that work well and those which require work. The specific and detailed feedback relates directly to the service…
“If you can’t measure it, you can’t improve it” “You can’t manage what you can’t measure” “If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control it, you can’t improve it” There are so many quotes regarding the concept of measurement against…
What do our researchers do for you…? As a team, we do the job that you don’t always have time for, and we ask the questions that may be difficult for you to ask. A customer’s experience with your agency begins with the first time they pick up the phone to book an appointment or…
15 examples of beating competitors – creating a bespoke competitive strategy Time for a hard truth: you need to be better in at least three aspects if you want to start beating your competitors and you will need to have a very good competitive strategy in place. The good news is if you’re a small…
Over the last few days, many of you may have read/heard/discussed the big Facebook scandal that is shaking the social media world. If you haven’t – where have you been? I personally follow these articles with intent, as I am currently in the throes of implementing various business changes in line with the new GDPR…
