How much do you value your customer?

No, this isn’t a question about how much each customer spends, this is about truly appreciating and valuing your customer. Without any customers there is no business! So how do you show your customers that your value them? Your customers all have one thing in common, they’re all human beings! Emotional, sometimes rational, sometimes impulsive but always human!…

How bespoke is your service?

Do you operate a one size fits all service? Forcing round pegs into square holes? Today the customer demands a bespoke service, so how do you make sure you deliver this? Well firstly, as Lee Cockerell, VP of Disney Operations quite rightly says “Customer Service is not a department”. This quote is so simple yet so powerful.…