Feedback like the above displays just how important it is for communication and teamwork to be at the forefront of your business… When the team all know what their colleagues are doing, the work is made more efficient and the communication becomes more clear for the customer- be this a vendor, a buyer, a landlord or a tenant.

Do your employees together? Would they be recognised as a team working towards a shared goal? Or do you have agents who are working individually for their own results instead?

There is nothing wrong with competitive and determined employees, but within an agency, it is going to be so much more of a positive experience for your customers to see teamwork and alignment of core values across the company!

Although our researchers hear positive comments about teamwork and transparency, we can often be informed when things have not been so good… Teams who have not passed messages on, or who have not correctly quoted information- mistakes like these can really affect the service received and ultimately the overall experience.

Look around your office, do you have staff working alongside each other- or staff working with each other?