Every day, our dedicated team of researchers contact your customers to measure their engagement within your business, leading to lifelong relationships being created whilst at the same time identifying the systems, processes and people within your team that work well and those which require work.
The specific and detailed feedback relates directly to the service they have recently received, at integral points in their journey with the agency- then allowing you as a business owner to focus your attention on what works well, and which areas require further investment too.
Recently, we heard from a manager of one of multi-branch clients, who spoke to us about how they perceive Boomerang and the differences we have made to their business;
“When we first started our journey in looking closely at our customers’ journey through our services, I was very sceptical in how we could influence the outcome to our business. How wrong was I!!
Boomerang has helped me in so many aspects to enhance my office and team in helping our customers get the service they deserve and want. It has helped with gaining new business, by being able to show the transparency of other customers’ experiences. It has made such a difference in customers trusting us even more by seeing the reviews.
With regards to detractors, it’s allowed us to pick up our game or tweak processes to reduce these experiences for our customers. It’s actually provided me the barometer for day to day running. I can’t thank you enough for your transparent and honest feedback from our clients as it’s helped me so much personally to gain more business and more importantly look after the business I already have.”
Boomerang pride ourselves on making a difference to the agencies we serve in our national network, and by contacting us today at firstname.lastname@example.org or on 07826090501 you can find out more about what we can do for you.
Client Account Manager and Research Coordinator